Our Commitment to Customer Satisfaction

At Kenoxis, we value customer satisfaction and aim to provide high-quality electronic gadgets and accessories. We understand that sometimes a product may not meet your expectations, or you may receive an item that is defective or incorrect. To ensure a smooth and transparent shopping experience, we have outlined our Refund and Return Policy below. Please read the details carefully before making a request.

1. Eligibility for Returns

We accept returns for most of our products under certain conditions. To be eligible for a return, the following criteria must be met:

• Timeframe: The return request must be initiated within [X] days from the date of delivery. After this period, we may not be able to accept the return.
• Product Condition: The item must be unused, undamaged, and in its original packaging. It should include all original accessories, manuals, warranty cards, and other components. Products that show signs of use, wear, or damage caused by improper handling will not be eligible for returns.
• Proof of Purchase: Customers must provide a valid receipt, order confirmation, or invoice as proof of purchase. This helps us verify the authenticity of the transaction.
• Non-Returnable Items: Some products cannot be returned due to their nature. These include:
  • Opened software or digital downloads
  • Gift cards or store credits
  • Personalized or customized products
  • Clearance or final sale items
  • Items damaged due to customer negligence or unauthorized repairs

If your product meets the above criteria, you can proceed with the return request following the instructions outlined in the next section.

2. Return Process

We have designed a simple return process to ensure that your request is handled efficiently. Follow the steps below to initiate a return:

1. Contact Customer Support: Before returning an item, you must contact our customer support team at support@kenoxis.net or submit a return request through our website. Provide your order number, product details, and the reason for return.
2. Approval & Return Authorization Number (RMA): Once we review your request, we will approve the return if it meets our policy conditions. You will receive a Return Merchandise Authorization (RMA) number, which must be included with the return package.
3. Packaging & Shipping: Carefully pack the product in its original packaging to prevent damage during transit. Ensure that all original accessories, manuals, and invoice copies are included. The customer is responsible for return shipping costs, except in cases where the item is defective or incorrect.
4. Inspection & Processing: Once we receive the returned item, our quality assurance team will inspect it to confirm its condition. This process may take [X] business days.
5. Refund or Exchange Approval: Based on the inspection, we will process your refund, issue store credit, or send a replacement item as per your preference. We highly recommend using a trackable shipping method to return the product, as we are not responsible for lost or damaged returns.

3. Refund Policy

Once a return is approved, we will initiate the refund based on the original payment method used during the purchase. Below are the details of our refund process:

• Original Payment Method: Refunds will be credited to the original payment method used at checkout. The refund process may take [X] business days to reflect in your account, depending on your bank or payment provider.
• Store Credit Option: If preferred, we can issue store credit instead of a refund. This credit can be used for future purchases on Kenoxis.net.
• Deductions: If the returned item is not in its original condition or missing accessories, we may deduct a restocking fee or decline the return altogether.
• Shipping Fees: Please note that shipping and handling charges are non-refundable, except in cases where the return is due to a defect or an incorrect item sent by us.

If you do not receive your refund within the expected timeframe, please contact us at support@kenoxis.net for assistance.

4. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you receive a product that does not match your order or is faulty, please follow these steps:

• Notify Us Promptly: Contact us within [X] days of receiving the item and provide a detailed explanation along with clear images or videos showing the issue.
• Return & Replacement: Once the return is approved, we will send a free replacement of the same product. If the item is unavailable, we may issue a full refund or allow you to choose a similar product of equal value.
• No Extra Cost: If the issue is due to our error, we will cover the shipping costs for the exchange.

Exchanges are subject to product availability, and we will notify you if there are any delays.

5. Damaged or Defective Items

If you receive an item that is damaged during shipping or has a manufacturing defect, we will take responsibility for resolving the issue. Please follow these steps:

1. Report the Issue: Email us at support@kenoxis.net within [X] days of delivery. Include a description of the problem along with photos or videos showing the damage or defect.
2. Inspection & Verification: Our team will review the information and determine whether the product qualifies for a refund or replacement.
3. Resolution: If approved, we will offer a replacement at no additional cost or process a full refund, including the return shipping fees.

We aim to resolve such issues as quickly as possible to ensure customer satisfaction.

6. Late or Missing Refunds

If you have been approved for a refund but have not received it within the expected timeframe, please check the following:

• Bank Account: Sometimes, it takes a few days for the refund to be reflected in your account.
• Credit Card Provider: Some credit card companies have longer processing times for refunds.
• Bank Processing Delays: Refunds may take additional time to process, depending on the bank’s policies.

If you still have not received your refund after [X] business days, please contact us at support@kenoxis.net for further assistance.

7. Cancellations

If you need to cancel an order, please note the following:

• Orders can be canceled: within [X] hours of purchase if they have not been processed for shipment.
• If the order has already been shipped, it cannot be canceled, and you will need to follow the standard return process.
• Refunds for canceled orders will be processed within [X] business days.

We recommend contacting us as soon as possible if you wish to cancel your order.

8. Non-Returnable Items

The following items cannot be returned or refunded due to their nature:

• Opened or activated software and digital downloads
• Gift cards and store credits
• Customized or personalized items
• Final sale and clearance items
• Products damaged due to misuse, negligence, or unauthorized repairs

Please review product details carefully before making a purchase.

9. Contact Us

If you have any questions or need assistance with your return or refund request, feel free to reach out to us:

📧 Email: support@kenoxis.net
🌐 Website: https://kenoxis.net