At Kenoxis, we are committed to providing high-quality electronic gadgets and accessories. Should any product fail to meet your expectations, our transparent and customer-friendly policy ensures a hassle-free resolution process. Please review this policy carefully before initiating any request.
30 Days from delivery date for most products
7-14 Business Days after approval
For defective or incorrect items
To qualify for a return, the following conditions must be satisfied:
| Criteria | Requirements | Time Limit |
|---|---|---|
| Timeframe | Return request must be initiated within 30 calendar days from the delivery date | 30 Days |
| Product Condition |
|
N/A |
| Documentation | Valid proof of purchase (order confirmation, invoice, or receipt) | Required |
| Completion | Return Merchandise Authorization (RMA) number must be obtained before shipping | Required |
Initiate your return by contacting our support team via email at support@kenoxis.net or through our website's Returns Portal. Include your order number, product details, and reason for return.
Within 24-48 business hours, we will review your request and issue a Return Merchandise Authorization (RMA) number if approved. This number must be clearly marked on the outside of your return package.
Securely pack the product in its original packaging with all accessories. Use the original shipping box if possible. Include a copy of your invoice and the RMA number inside the package.
Ship your return using a trackable method. We recommend insuring the package for its full value. Customers are responsible for return shipping costs unless the return is due to our error.
Upon receipt, our quality team will inspect the product within 3-5 business days. You will receive email notifications at each stage of the process.
Based on inspection results, we will process your refund, exchange, or store credit as requested. Refunds are typically processed within 7-14 business days after approval.
Refunds are issued to the original payment method used during purchase:
Choose store credit for faster processing and bonus value:
| Scenario | Deduction/Fee | Notes |
|---|---|---|
| Standard Return (No issues) | Original shipping fees (if applicable) | Non-refundable unless due to our error |
| Missing Accessories | Value of missing items + 15% restocking fee | Deduced from refund amount |
| Damaged Packaging | 10-20% restocking fee | Based on damage assessment |
| Return Without RMA | 20% processing fee | Plus return shipping to customer |
We offer exchanges for the following scenarios at no additional cost:
Manufacturing defects reported within 30 days
Wrong product or model received
Items damaged during shipping
For premium customers and critical defects, we offer advanced replacement where a replacement is shipped immediately upon receiving your return request. A temporary authorization hold is placed on your payment method until we receive the returned item.
| Product Category | Standard Warranty | Extended Options | Coverage Details |
|---|---|---|---|
| Mobile Phones & Tablets | 12 Months | Up to 24 months | Manufacturing defects, battery issues, hardware failure |
| Laptops & Computers | 24 Months | Up to 36 months | Hardware components, keyboard, display, motherboard |
| Audio Equipment | 12 Months | Up to 18 months | Speaker defects, connectivity issues, power problems |
| Accessories | 6 Months | Up to 12 months | Chargers, cables, cases, screen protectors |
| Order Status | Cancellation Window | Processing Time | Fee |
|---|---|---|---|
| Order Placed (Not Processed) | Within 2 hours | Instant | No Fee |
| Order Processing | Before shipping label created | 2-4 hours | No Fee |
| Shipped / In Transit | Cannot cancel | N/A | Return process applies |
| Custom/Built-to-Order | Within 1 hour | 4-6 hours | 15% Cancellation Fee |
| Return Reason | Customer Pays | Kenoxis Pays | Notes |
|---|---|---|---|
| Changed Mind / No Longer Needed | ✅ Return shipping | ✅ Original shipping (if free shipping applied) | Deducted from refund |
| Defective / Damaged Product | ❌ No cost | ✅ Both ways | Prepaid label provided |
| Incorrect Item Sent | ❌ No cost | ✅ Both ways | Prepaid label provided |
| Missing Parts / Accessories | ✅ Return shipping | ✅ Replacement shipping | Case-by-case basis |
| International Returns | ✅ Return shipping + duties | ✅ Refund of product cost only | Customs documentation required |
The complete process typically takes 14-21 days from initiation to refund:
Gift returns are accepted with the following conditions:
After 30 days, standard returns are not accepted. However, you may be eligible for:
Contact our support team for assistance with late returns.
If your return shipment is lost:
Our dedicated support team is here to help with any questions about returns, refunds, or exchanges.
Last Updated: December 15, 2024
Kenoxis reserves the right to modify this policy at any time. Changes will be posted on this page.
