Hassle-Free Returns & Customer Satisfaction at Kenoxis

At Kenoxis, customer satisfaction is one of our highest priorities. We strive to deliver high-quality electronic products including Mini PCs, laptops, desktops, accessories, networking equipment, and other technology solutions that meet your expectations.

We understand that there may be situations where a customer needs to return a product, request a replacement, or apply for a refund. This Return & Refund Policy explains the conditions, process, timelines, and responsibilities related to returns, replacements, cancellations, and refunds for purchases made through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

Customers may request a return under eligible circumstances, provided the request is submitted within the applicable return window.

Products may qualify for return if:

The item received is damaged during shipping
The wrong product was delivered
The product is defective or not functioning properly
Important parts or accessories are missing
The item received significantly differs from the product description
The customer received a dead-on-arrival (DOA) product

To qualify for a return, the product must generally:

Be unused or minimally used
Be returned in original condition
Include original packaging, accessories, manuals, and invoices
Not show signs of physical damage caused by misuse
Be securely packed for return shipping

Kenoxis reserves the right to inspect returned items before approving refunds or replacements.

2. Non-Returnable Items

Certain items may not be eligible for return or refund due to the nature of the product or service.

Non-returnable items may include:

Products damaged by customer misuse
Physically damaged products after delivery
Software licenses or downloadable products
Customized or special-order products
Clearance or final-sale items
Products without original packaging
Products missing serial numbers or accessories
Items returned after the return period expires

For hygiene, security, or licensing reasons, some accessories and electronic components may also be non-returnable.

3. Return Request Process

To initiate a return request, customers should contact our support team with complete order details.

The request should include:

Order Number
Product Name
Reason for Return
Photos or videos of the issue (if applicable)
Customer contact information

Our support team will review the request and provide return instructions if the request is approved.

Customers should not return products without prior authorization from Kenoxis.

4. Damaged or Defective Products

If a customer receives a damaged, defective, or non-functional product, the issue should be reported within 48 hours of delivery.

Customers may be asked to provide:

Photos of packaging damage
Images or videos showing the defect
Shipping label details
Serial number information

After verification, Kenoxis may offer:

Product replacement
Repair assistance
Store credit
Partial refund
Full refund (depending on the situation)

Failure to report shipping damage within the required timeframe may affect eligibility for claims.

5. Replacement Policy

Eligible products may qualify for replacement instead of refund under certain circumstances.

Replacement requests may be approved when:

The product arrives defective
Hardware components fail during initial use
Incorrect products are delivered
Essential accessories are missing

Replacement approval depends on:

Product availability
Technical inspection results
Warranty eligibility
Return condition compliance

If the same product is unavailable, customers may receive an alternative product, store credit, or refund.

6. Refund Policy

Approved refunds are processed after returned products are received and inspected by our team.

Refund eligibility depends on:

Product condition
Verification results
Compliance with return requirements
Order and payment status

Refunds may be issued through:

Original payment method
Bank transfer
Store credit
Wallet refund (if applicable)

Processing times may vary depending on payment providers and banking systems.

Partial Refund Situations

In some cases, partial refunds may be issued for:

Products returned with missing accessories
Open-box items with signs of usage
Products with minor customer-caused damage
Items returned without original packaging

Kenoxis reserves the right to deduct applicable restoration, shipping, or handling charges where necessary.

7. Cancellation Policy

Customers may request order cancellation before the product has been shipped.

Once an order has been dispatched, cancellation requests may no longer be possible and the return process may apply instead.

Kenoxis reserves the right to cancel orders due to:

Pricing errors
Product unavailability
Payment verification issues
Fraud detection concerns
Shipping restrictions
Technical system errors

If an order is canceled by Kenoxis, customers will receive a full refund for the paid amount.

8. Return Shipping Responsibility

Return shipping responsibility may vary depending on the reason for the return.

Kenoxis May Cover Return Shipping If:

Wrong product was delivered
Product arrived defective
Product was damaged during transit

Customer May Be Responsible If:

Returning product due to preference change
Incorrect order placed by customer
Product no longer needed
Non-defective return request

Customers are advised to use secure and trackable shipping services for return shipments.

Kenoxis is not responsible for lost or damaged return packages caused during customer-arranged shipping.

9. Inspection & Verification

All returned products undergo inspection and verification before refund or replacement approval.

Our technical team may verify:

Product condition
Physical damage
Functional issues
Missing components
Warranty status
Signs of misuse or tampering

Products failing inspection may be returned back to the customer without refund eligibility.

10. Warranty-Related Returns

Some products sold through Kenoxis may include manufacturer or seller warranty coverage.

Warranty claims may depend on:

Product category
Warranty duration
Manufacturer terms
Nature of the issue

Warranty does not generally cover:

Physical damage
Liquid damage
Unauthorized modifications
Improper installation
Power surge damage
Accidental misuse

Customers may be required to provide proof of purchase for warranty-related services.

11. Refund Processing Time

Once a refund is approved, processing timelines may vary depending on the payment provider and banking system.

Estimated refund timelines:

Credit/Debit Cards: 5–10 business days
Bank Transfers: 3–7 business days
Wallet Payments: 1–5 business days
International Payments: May take longer depending on banks and currency processing

Delays caused by financial institutions are outside the direct control of Kenoxis.

12. Exchange Policy

In eligible cases, customers may request product exchanges instead of refunds.

Exchange approval depends on:

Stock availability
Product condition
Return eligibility
Price difference between products

If the replacement product has a higher price, customers may need to pay the difference. If the replacement item costs less, partial store credit or refund may be provided.